Senior Desktop Engineer Support Analyst (Travel)

May 16th, 2019
Title:/ Senior Desktop Engineer Support Analyst (Travel)
Location: Cherry Hill, NJ
Skills: Desktop Engineer, Windows, Microsoft, Laptop, Mobile Device
Type: Contract
Rate/Salary TBD
Post Date: 5/16/19

 

Senior Desktop Engineer Support Analyst – Responsible for maintaining and improving the end user computing H/W and S/W environment. This includes desktop and laptop computers, printers, customer support, desktop software, operating system configuration and any other end user peripherals implemented by the IT department. The role identifies and documents End User business requirements, performs initial analysis, researches and proposes computing solutions for implementation, plans and implements those solutions and assures appropriate follow up with the line of business contact. This position acts as a liaison to the end user community within the Regional offices. This position is responsible for monitoring and ensuring resolution of all tier 2 tickets within SLA. This position manages medium to large projects and follows IT project methodologies. Must be a highly motivated and independent worker that takes initiative in resolving complex issues and actively seeks ways to incorporate new technology in the IT environment.

Primary responsibilities would be:

  • Responsible for developing project timelines and delivery of medium to large scale projects.
  • Identify and document business requirements and opportunities to improve end user computing.
  • Responsible for documenting process and procedure to support end users.
  • Responsible for afterhours emergency support calls from staff and the IT Helpdesk (rotating on call assignments).
  • Responsible for identifying process improvement opportunities to increase customer satisfaction rating.
  • Responsible for accurately tracking corporate assets and license compliance.
  • Testing and implementation of client and server based applications.
  • Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.
  • Installation of end user hardware and software.
  • Accountable for closure of helpdesk cases within documented Service Level requirements.
  • Total responsibility and accountability for ticket resolution from inception to closure for all issues reported.

Required Skills and abilities:

  • Consistently seen as a self-starter, able to work independently and take initiative to find solutions for business requirements. Takes on the more difficult challenges.
  • Certifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus.
  • Experience with enterprise desktop and mobile management systems
  • Experience with Office365 a plus but not required
  • Experience with Active Directory and GPOs a plus but not required
  • 4-6 years of related experience

Location(s): Cherry Hill NJ with some travel to West Coast

Type: Contract

Duration: 6 months (possibility of extension)

Start: ASAP

Compensation: TBD

Contact:

To apply, please email resume, including position title in subject line, to Resumes@proactivestaff.com

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