Business Analyst (ITIL/ITSM) – Contractor

November 29th, 2018

Business Analyst (ITIL/ITSM) – Contractor:  Analyst position to document existing process flows and business rules in ServiceNow ticket management system.

 

Responsibilities and Skills:

 

  • Strong Business Analyst background
  • Extensive experience creating process flows in Visio and PowerPoint
  • Knowledge of IT Ticketing processes a plus
  • Knowledge of ServiceNow, ITIL or ITSM a plus
  • Excellent communication and documentation skills (must provide samples of authored documentation)

 

Start:  ASAP

Type:  Contract

Duration:  3 months with chance of longer term

Location:  Southern NJ.  Must be on site.  Remote work is not possible.

Hourly Rate:  TBD

 

Please let me know if you would like additional info.  Thanks!

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